Every day, including weekends and holidays, from 9am to 8pm.

Our Doctor will discuss your concerns and symptoms. A plan will be provided for you, which may include a prescription, a request for further evaluation/investigation, referrals to other specialties or a doctor's note.

Escolha uma hora e data que lhe seja conveniente. Irá receber uma confirmação por e-mail com um link para aceder à sua consulta por vídeo. Enviaremos um lembrete por e-mail 1 hora antes da hora da sua consulta e 3 lembretes subsequentes por SMS (30 minutos antes da consulta, 15 minutos antes e 1 minuto antes). Clique no link e o seu Médico irá entrar na hora designada.

We can treat some of the most common illnesses that may not require physical presence. Here are some examples:

• Cough and colds
• Sore throat
• Stomach problems
• Urinary infections in women (not pregnant)
• Skin and eye problems
• Mild to moderate anxiety/depression
• Joint or back pains.
• Stable medical conditions such as diabetes, thyroid problems, high blood pressure and high cholesterol.

As we are unable to perform a physical examination, we cannot safely manage certain conditions, such as:

• Ear problems
• Testicular lumps/masses or sudden onset of severe testicular pain.
• Breast lumps/tumefactions.
• Urinary infections in children (<16 years), men and pregnant women.
• Children under 1 year of age with a temperature above 38 degrees.
• Pode haver outras situações em que não seja seguro para nós gerir a sua condição através de uma consulta por vídeo GP online. Se esse for o caso, os nossos médicos explicarão o motivo e discutirão as suas opções consigo.

Management of mental health problems:

• If your current symptoms are not suitable to be managed appropriately and safely online, our doctor may advise that you consult your GP or Psychiatrist for follow-up. We have a large number of Doctors on our service, so you may see a different doctor each time you log in, which means that continuity of care may be difficult to guarantee. We are unable to manage/assess mental health issues in patients under 18 years of age.

Yes, we can provide referrals to Emergency Services and/or hospital specialists. We can also provide referrals for exams, such as analysis, X-rays, ultrasounds, MRIs, Densitometry, CT scan or others. These requests are, of course, subject to clinical suitability.

Sim. Podemos fornecer atestados médicos para as mais variadas funções, incluindo atestados médicos de assistência familiar. No entanto, não podemos fornecer atestados médicos retrospetivos – estes só podem ser emitidos se um paciente tiver sido examinado após 48 horas do início dos sintomas ou se a documentação médica apropriada for fornecida. Os pedidos de atestados médicos são tratados caso a caso. É possível que os nossos médicos não possam ajudar com todos os pedidos de atestados médicos, uma vez que pode ser necessária uma consulta presencial.

Sim, podemos emitir receitas médicas para a maioria dos medicamentos de rotina.

No entanto, em virtude de sermos um serviço exclusivamente online e, de acordo com a nossa política de prescrição, os nossos médicos podem não prescrever algumas classes terapêuticas.

If you have any questions, please use our chat for further clarification.

Our Doctors can treat you or a child in your care.

If you are making an appointment for a child, both you and the child must be physically present and visible throughout the appointment. You cannot make an appointment with Médico na Net for another adult. Our service considers an adult to be anyone aged 18 or over.

We can manage some common conditions in pregnant women that are not related to pregnancy. You may be asked to consult your doctor if a physical examination is considered clinically appropriate. If you are worried about your baby's movement being reduced or if your baby is bleeding, contact your doctor immediately, 112 or SNS24. The same applies if you think you have a urinary infection. A urinalysis is essential.

If you or your child is in a medical emergency, you should contact Emergency Services on 112 immediately. For example, in situations of:

• Severe chest pain.
• Severe breathing difficulties.
• Severe abdominal pain.
• Sudden onset of severe or disabling headache.
• Sudden weakness in any part of the body.
• Sudden loss of vision.
• Profuse bleeding.
• Sudden onset of confusion, or drowsiness.

If you are concerned about your child's health and they are visibly sick or have a purple or red rash, press the side of a cup firmly against their skin. If you can see the rash through the cup, your child may have sepsis (bloodstream infection), which is an emergency. Seek medical assistance immediately at the nearest Emergency Department and/or call 112.

We recommend that you contact your regular doctor, a family member or a trusted friend. Alternatively, you can contact 112 or SNS 24.